CANCELLATION POLICY
You are very important to us and your appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully ask you give 48 hours notice for any cancellations or reschedules.
If you cancel or reschedule less than 48 hours before your next appointment, you will be responsible for paying 50% of the scheduled service in order to reserve another appointment.
If you cancel, reschedule or no shows the same day, you are responsible for paying 100% of the scheduled service that was missed in order to reserve another appointment.
If you reschedule an appointment 2 consecutive times, a $50 deposit will be required to reserve your next appointment. This deposit will go towards your service.
If the appointment is rescheduled a 3rd time, the deposit will be forfeited.
APPOINTMENT RESCHEDULES & CANCELLATIONS MUST BE DONE WITHIN OUR SCHEDULING HOURS.
(SCHEDULING HOURS)
Monday 8am -8pm
Tuesday 8am -8pm
Wednesday 8am -8pm
Thursday 8am -8pm
Friday 8am -8pm
Saturday 8am -8pm
Sunday – Closed
Holidays – Closed
Cancellations & Reschedules made after 8 pm or on Sunday will be deemed to be received the next business day.
Our confirmation text is sent 96 hours prior to your appointment. If you are not receiving appointment notification texts, please let us know and we will correct it immediately.
Thank you for your continued support and respecting our policy.
We are very understanding and In the event of an emergency, our policy will be implemented on a case by case basis.
We look forward to seeing you in the salon!
CHILDREN POLICY
To our amazing clientele,
It’s no secret that we love you and your minis! Having children in the salon poses unique and unforeseen challenges. Unfortunately we cannot assure their safety in the salon. We have hot tools, chemical products, sharp objects, and no facilities to care for your children while you are in our hands. We kindly ask that you do not bring children to accompany you during your services. It is in everyone’s best interest that children stay safe and out of harms way. It is important to us here at East Palm that we provide you with the service and attention you deserve along with providing a relaxing and luxurious experience for all of our guests. Your understanding is greatly appreciated.
Thank you.
~ East Palm Salon Owner
